Terms and Conditions

Last Updated: 10.11.2025

Welcome to Chappells Pharmacy (“we”, “our”, “us”). These Terms and Conditions (“Terms”) govern your use of our website (the “Website”).
By using or accessing our Website, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Website.

1. About Us

Chappells Pharmacy is a registered UK pharmacy regulated by the General Pharmaceutical Council (GPhC).

• Pharmacy Name: Chappells Pharmacy
• GPhC Registration Number: 1036162
• Registered Address: 1-3 Croft Road, Crowborough, East Sussex, TN6 1DL

You can verify our registration on the GPhC register: https://www.pharmacyregulation.org/registers/pharmacy

2. General Information Only

All content on this Website is provided for general information purposes only.
While we aim to keep information accurate and up to date, we make no representations or warranties about its completeness, reliability, or suitability.

The content of this Website should not be regarded as medical advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare professional or pharmacist regarding any medical condition or medication.

3. No Online Sales or Prescriptions

This Website is for informational purposes only.
Chappells Pharmacy does not sell or supply medicines or accept prescription orders online. All prescription services, dispensing, and purchases are conducted in-store or through authorised NHS channels, as permitted by law.

4. Professional Standards and Conduct

Chappells Pharmacy operates in compliance with the standards set by the General Pharmaceutical Council (GPhC) and relevant UK health authorities.
We are committed to maintaining the highest standards of professional conduct, patient safety, and confidentiality in all our services.

5. Use of the Website

You agree to use this Website only for lawful purposes and in a way that does not:

• Infringe the rights of, or restrict or inhibit, anyone else’s use and enjoyment of the Website.
• Cause damage to the Website or impair its availability or accessibility.
• Misuse the Website by knowingly introducing viruses, trojans, or other malicious software.

Chappells Pharmacy reserves the right to restrict or terminate access to the Website if misuse is detected.

6. Intellectual Property

All materials on this Website, including text, graphics, logos, and images, are the property of Chappells Pharmacy or our licensors. They are protected by copyright and trademark laws of the United Kingdom.
You may view or print pages for personal, non-commercial use only. No content may be copied, reproduced, or distributed without our prior written permission.

7. External Links

This Website may include links to external websites for convenience or reference.
Chappells Pharmacy has no control over the content or availability of these external sites and does not endorse, guarantee, or take responsibility for them. Visiting external websites is at your own risk.

8. Privacy and Data Protection (UK GDPR)

Chappells Pharmacy takes your privacy seriously. We comply fully with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

When you use our Website:

• We may collect limited personal information, such as your name and contact details, if you submit an enquiry form or contact us directly.
• Your information will only be used to respond to your enquiry or to provide the services you have requested.
• We will never share your personal data with third parties without your explicit consent, unless required by law.

For full details on how we collect, use, and protect your information, please see our Privacy Policy.

9. Limitation of Liability

To the fullest extent permitted by law, Chappells Pharmacy, including its staff, affiliates, and partners, shall not be liable for any loss, injury, or damage resulting from your use of or reliance on any information contained on this Website or linked sites.

10. Updates to These Terms

We may update these Terms from time to time to reflect changes in our practices, legal requirements, or operational needs.
Any updates will be published on this page with the “Last Updated” date revised accordingly. Continued use of the Website constitutes acceptance of the updated Terms.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales.
Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact Us

If you have any questions about these Terms or our Website, please contact us at:

Chappells Pharmacy
1-3 Croft Road, Crowborough, East Sussex, TN6 1DL